i nearly got myself into a fight with a library patron the other day. im not proud of it but it taught me an important lesson, which wasn’t the customer is always right, but rather, don’t mess with big guys who have tattoos and speech impediments, and also dont understand the concept of the ddc (ie numbers and counting).
‘angry patron’ comes up to the refence desk to ask about graffiti books. ‘diligent librarian’ (me) asks him what sort of grafitti books he is after, for example, art books or how to clean graffiti of walls. angry patron gives diligent librarian a nasty glare and launches into diatribe how he is not a criminal but an artist. blah blah, etcetera.
diligent librarian overcompensates by telling angry patron how much she looooooooooooves ‘street art’ and respects street artists. blah blah, etcetera. an uncomfortable silences ensues whilst angry patron’s (art not cleaning) books are personally located by diligent librarian and checked out.
conflict averted. reminds me of our other regular ‘angry patron’ who refuses to get served by our anglo librarians (who are all soooo nice) because they are, apparently, racist.